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no audio output device

Windows 10

I bought a lenovo windows 10 computer 2 months ago and everything was working fine until today the sound didn't work. It says there is no audio output device and i've tried going on device manager already and scan for hardware change, and i also tried adding legacy hardware but: ive downloaded realtek audio device from the lenovo site and when i try to add the realtek audio device through add legacy hardware, my computer just restarts. I have also restarted my computer 5 times. I've tried a lot of things and this just happened randomly please help.

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Windows Store 17/01/2017 0 Comments 5 views

Huge FPS drops while playing Overwatch. HalpPliz

Windows 10

Hello Microsoft Community, I am running into a fps problem while playing Overwatch. I am not really sure what the root cause is. I have attached a copy of my task manager performance graph during one of the fps spikes. It looks like it may have something to do with my Ethernet, which I assume is the same as my internet speeds. I pay for 300 mbps down and this occurs when I speed test I get about 160 mbps. I am not sure why there is a discrepancy there. This happens when I am the only one using the internet as well.

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Performance 17/01/2017 0 Comments 4 views

Win10 update errors - Microsoft answer when will this be fixed?

Windows 10

Latest Win10 updates have caused major errors. I have read and implemented the suggested fixes - created batch file sfc /scannow and run. Start button does not function. When switch on at the PC it loops around many times loading W10. I have no access to settings and applications. Please advise when this bad service will be rectified. Thanks Alan

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Security, privacy, & accounts 17/01/2017 0 Comments 4 views

redskd

Windows 10

I use a cad package called Turbocad Advanced rendering uses a feature called redsdk When I turn this feature on my screen turns black (just on this software) When I first ran the program I did not have this issue. I really want to use this feature to do advanced rendering running windows 10, surface pro 3

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Security, privacy, & accounts 17/01/2017 0 Comments 3 views

Updates and Installs NEVER finish

Windows 10

So, I have been trying to get one of my programs up and working again and it says that I have to install Microsoft C++ 2015. I click OK and it NEVER finishes! I mean NEVER (days of waiting). So, I open the task manager and tell it to end the task, restart my computer, and double check for the C++. Oh look, it's there. But when I try to download the updated version of the program, it tells me I need to install Microsoft C++ 2015. UGH! But it's not just this application that I'm having a hard time with. I have tried several ways of getting C++ installed on my computer, including from Microsoft.com. It acts normally, until the very end, when the green bar is full and then it just sits there FOREVER! Even the task manager says that the installer isn't doing anything.. ****? I have tried having the computer search for updates on its own. Same thing. IT NEVER ENDS!! EVER!. I don't know what else to do. Anyone have any ideas?? I'm running: OS Name Microsoft Windows 8.1 Version 6.3.9600 Build 9600 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name HEATHERSBOOKPC System Manufacturer ASUSTeK COMPUTER INC. System Model T100TA System Type X86-based PC System SKU ASUS-TabletSKU

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Apps on Windows 10 17/01/2017 0 Comments 2 views

Microsoft Account Settings won't sync

Windows 10

My Microsoft account is damaged. It will no longer sync to any of my devices. On my laptop, I have 2 Microsoft accounts. My secondary Microsoft account syncs fine, but my primary one does not. This is the case on my other laptops, computers, and devices as well. Does anyone know how to fix a damaged Microsoft account?

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Performance 17/01/2017 0 Comments 2 views

Word Jump list gone

Windows 10

I have apps added to the task bar. Among them are Word2016, Excel2016, and OneNote2016. I just started up my computer and all of the items in the Word jump list are gone. The ones for all of the other apps on the Task bar are OK. I set the JumpListItems_Maximum in RegEdit to 40 when the post first appeared. Until now I've had no problems.

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Upgrade reservation 17/01/2017 0 Comments 1 views

Natick MA Windows Store

Windows 10

Hello, I have a complaint I would like to share with the Microsoft team regarding the Natick, MA store. Worst customer service I have ever experienced. I made an "appointment" with the help desk to find out why my charger for my Surface Pro 3 was no longer working. I walk into the store and am not greeted by who appeared to be the "greeter" so I greet him and inform him I am here for my appointment. Once at the help desk a woman (whom I believe had a manger type role) took my charger to check it on her surface, and then continued chatting with a coworker. A couple minutes goes by and another male employee asks if I need help. I inform him of what I am here for and tell him the woman took my charger. She proceeds to tell him that it does not work (why could she not tell me that?). After checking my warranty which expired in April and since I did not purchase the extended two-year warranty he informs me my option is to purchase a new one for the $80. I ask him to go speak with his manager because I do not want to pay for that as I am a college student and my surface is not even two years old and the quality should be better than that. He goes to speak with the woman I originally dealt with (mind you right in front of me so I can blatantly see them talking about me) and tells me he can do 10%. Thanks buddy for giving me the student discount I already should have been offered. I tell him that is unacceptable and anytime I have had issues with my Apple products they always are extremely helpful, pleasant, and most importantly useful. Apple takes care of their customers for free in my experience. I then ask him if he can test out which part of my charger is the issue since it is in two pieces. Why I had to ask him to do his job was beyond me. After he finally did his job, I found out the issue was only the cord. He informed me of a website I could get the cord because Microsoft does not sell that one piece. During all of this going on, another coworker turned and gave me a dirty look because I was unsatisfied and voicing it. Finally, I leave the store extremely unsatisfied after my hour commute to get there. I begin doing some research online and found out the piece of the cord I had the issue in was recalled!! How could these employees not be aware of this recall and try to charge me for a brand-new charger? I made a point to call the store to inform them that the exact issue I had with the cord was recalled. The gentleman on the phone Randy, told me that it is an older recall so not all employees are aware of it. He then proceeded to say that I should have two chargers, one for my bag and one for at home. So, Randy what you are saying is your product is so cheap that it won't be durable enough for any travel? I will have to tell Microsoft to add that to there marketing campaigns. I am appalled at the customer service/lack of knowledge at this Microsoft store. I was pushing my dad to getting the Surface Pro and now I told him it is worth the extra money to purchase an Apple product because you know the customer service will be excellent. I may not have been pleasant when I left but it gives the employees no right to be uneducated and rude at their jobs. I’ve worked in the customer service industry for 10 years and how this store operates is disgraceful.

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Upgrade reservation 17/01/2017 0 Comments 2 views