Blue Screen due to bad driver.

Windows 10

Asked by: sclement217

My computer keeps BSOD whenever I play Star Wars the Old Republic. It only occurs during that game. The link has the DMP files.


Operating System
            Windows 10 Home 64-bit
            Intel Core i5 4670K @ 3.40GHz    52 °C
            Haswell 22nm Technology
            8.00GB Single-Channel DDR3 @ 799MHz (9-9-9-24)
            MSI Z87-G55 (MS-7821) (SOCKET 0)    31 °C
            E400i-B2 (1920x1080@60Hz)
            4095MB NVIDIA GeForce GTX 760 (MSI)    32 °C
            4095MB NVIDIA GeForce GTX 760 (MSI)    27 °C
            ForceWare version: 361.43
            SLI Enabled
            111GB Samsung SSD 840 Series (SSD)    26 °C
            930GB Microsoft Storage Space Device (TMax)
        Optical Drives
            No optical disk drives detected
            NVIDIA High Definition Audio

Answered by:


BugCheck 3B, {c0000005, fffff801ee851fba, ffffd00025ed6d00, 0}

Probably caused by : dxgmms2.sys ( dxgmms2!VIDMM_CPU_HOST_APERTURE::UnmapRange+3a )

dxgmms2.sys is a Windows component which means something else drove it into Fault.

1. Uninstall AVG and run its Removal Utility to prevent trouble causing remnants. Use

Windows Defender which in Windows 8/8.1/10 is a full antivirus. Despite all the hype

out there WD is a true superstar in protection, detection, and compatibility.

AVG Removal Tool

List of anti-malware program cleanup/uninstall tools

Uninstallers (removal tools) for common antivirus software

2. Check with MSI Support, their on-line documentation and drivers, and ask in their
forums about any known issues. Update the BIOS, chipset drivers, and ask in their
forums about any known issues.

BiosVersion = V10.0
BiosReleaseDate = 07/22/2013
SystemManufacturer = MSI
SystemProductName = MS-7821
BaseBoardManufacturer = MSI
BaseBoardProduct = Z87-G55 (MS-7821)
BaseBoardVersion = 2.0

MSI Support

MSI - Downloads (BIOS and Drivers)

MSI - Forums

MSI - Service

MSI - Live Update On-Line

MSI - Contacts - Set to North America - USA

3. You are running the mid-Dec. 2015 Nvidia video drivers which have been causing
issues. Check with Nvidia Support, their on-line documentation and drivers, and ask
if their forums about any known issues. If there are no newer versions you may need
to revert back to older stable versions.

nvlddmkm.sys dated 12/16/2015 Nvidia video drivers.

Nvidia - Drivers - Use OPTION 1 to manually enter your driver info to get most current drivers. 

Nvidia Support - check with Support as it could be a known issue

Nvidia Forums - also check for forums as it could be a known issue and/or others likely to have it

4. Run the memory tests (see methods below).

5. As needed use ALL the methods in the troubleshooters below.

6. After ALL the above if needed run DriverVerifier to see if it can indicate a
CAUSE (see DriverVerifier methods below).


Troubleshoot blue screen errors

BCCode: 3b    0x0000003b

Try removing and reseating all cards, memory, and cables (both ends when possible) - actually remove and replace - do not just snug (on a PC) and clean out the dust bunnies and vents. On a laptop about all that can be done is reseat the memory and clean the vents. (Of course  remove ALL power prior to opening the case.)

BCCode: 3b    0x0000003b  <-- read this link

Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION  <-- read this link



This utility makes it easy to see which versions are loaded :

Run DriverView - set VIEW to Hide Microsoft drivers - update those without
Dump in their names (and update BIOS and chipset).

DriverView - Free - utility displays the list of all device drivers currently loaded
on your system. For each driver in the list, additional useful information is
displayed: load address of the driver, description, version, product name,
company that created the driver, and more.
For Drivers check System Maker as fallbacks and Device Maker's which are the
most current. Control Panel - Device Manager - Display Adapter - write down
the make and complete model of your video adapter - double click - Driver's
tab - write down the version info. Now click UPdate Driver (this may not do
anything as MS is far behind certifying drivers) - then Right Click - Uninstall -
REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard
if 3rd party with their own software and drivers and any other major device drivers
you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and
then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their
latest versions. (Look for BIOS, Chipset, and software updates at System Maker's
site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -
REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are
installing actually shows up. This is because some drivers rollback before the
latest is installed (sound drivers particularly do this) so install a driver - reboot
- check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER -
heck manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.



Memory tests do not catch all errors such as mismatched memory (possible even
for sticks that appear to be identical) and when faster memory is placed in system
behind slower memory. So it is best to also swap sticks in and out to check for
those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best method

MemTestX86 - Test RAM With

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box ->  Windows Memory Diagnostics 
at top of list - click it. in Windows 8/8.1/10 the name is "Windows Memory


After doing ALL the updates you can, and if the issue continues, then run
DriverVerifier. (Remember to use the Windows 8/8.1 methods posted at the
top of the original reply above.)

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10
are essemtially the same).

Using Driver Verifier

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver

Driver Verifier

Using Driver Verifier

You can disable Driver Verifier

WINKEY + X - RUN - type in -> verifier /reset      hit enter to disable

Use BlueScreenView to see if there is a driver specified in the error message.
Also check with MyEventViewer at the time of the BlueScreen.

If DriverVerifier creates a minidump upload it and post the link here so we can
analyze it.

Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Experience : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows Experience : Bicycle - Mark Twain said it right.
Files, folders, & storage 18/01/2016 0 Comment 119 views

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