Chrome keeps freezing on Windows 10

Windows 10

Asked by: ManuelGedinian

Hi everyone.

Unfortunately, in the last few days a serious issue has started to severely affect my experience with Windows 10. I am not aware of any changes having been made immediately before everything started but I have tried to do one thing to solve it. First things first.

I'm running Windows 10 Pro 64bit on an HP Laptop.

Maybe a week ago, probably more like 4-5 days, something odd started happening: Sometimes, while watching YouTube videos in my Chrome browser, the video would stop and I'd be unable to click anything. Changing tabs would result in me seeing a completely white page, changing back in the same. By chance, I found out that disconnecting my internet (whether over the task bar icon or with the shortcut for Airplane Mode) and reconnecting, everything is magically fixed and Chrome works again.

A quick Google search showed one similar result:


Unfortunately, the thread was never revisited and nobody else seems to ever have experienced the same. The steps given in the one reply did not help me.

The issue sometimes does not arise for hours at a time, other times there is hardly a few minutes without everything freezing up. I read somewhere else for a similar problem that it might be Chrome compatibility problems with the network driver, even though nothing changed in that regard (no recent Windows updates). However, I did manually search for a Wi-Fi driver update, of which there was one available that I did download. No recognizable change.

So, for the past few days, I was somewhat content with that idea and just thought the issue is probably going to be fixed soon. However, today I got frustrated and tested a few things.

1 - I unfortunately do not have a network cable available right now, so I can't check if the issue persists with wired connection.

2 - I have not left the laptop going for a while without disconnecting Wi-Fi. Should I, to see what happens?

3 - Not only YouTube but also other videos cause this.

4 - It is indeed not just Chrome that freezes, it is my entire Wi-Fi, Chrome is just the only program that noticeably misbehaves beyond not having internet access. Firefox, where I'm typing this up right now, simply does not load anything when this issue occurs, i.e. there is no redirection to a page telling me there is no internet connection, it simply brings up an empty loading screen (like what appears fractions of seconds before a page loads) and stays there until I disconnect Wi-Fi. Working on an open page or changing tabs, however, does indeed work still. Which led me to the conclusion Chrome can't be the culprit and I'm better off asking for help at Microsoft. Other programs seem to work fine, simply having no internet access for the time being, I have no other browsers in use right now to test their behavior.

5 - Actually right now while typing this, the issue made itself even clearer to be independent from Chrome. Without any video running (but Chrome being open), when searching for the link I provided above, I noticed the issue has been occurring while I was writing the start of this post. So it seems to be independent from Chrome usage and my first impression of videos being the cause also appears to be false.

One more thing I just realized might be connected, while I thought it was my Fritz!Box: In maybe 2 weeks leading to this frustrating state of my laptop, I had a more or less recurring issue of internet connection becoming super slow, as in just like Firefox now, pages taking forever to load, seemingly never loading. I fixed this also, always once at a time, by disconnecting from my network
as well as turning off my laptop's Wi-Fi for ten seconds. Afterwards, internet would be fine again. This happened pretty irregularly and mostly at night, so I believed it to be an issue with my Fritz!Box or the ISP, of which I've had countless. Now I feel like I should mention it, just in case. I strongly doubt the whole deal even now is cause by the Box, though.

This is everything I can think of right now, I'll make sure to update this thread if anything comes to mind. The obligatory Malwarebytes scan is still running, even though I doubt it's a Malware issue.

Thanks for any help, it's really appreciated. This is driving me insane, mostly because my old desktop computer also has a very distinct Wi-Fi issue that nobody ever managed to solve, so I hope this laptop is not forever disabled as well.

Edit: The extremely slow/basically non-existent internet connection issue still does seem to occur, so those might not be correlated and it might as well be the Fritz!Box.

Edit2: Malwarebytes came up with 0 results, as expected...

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