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Computer Freezes During Memory Diagnostic

Windows 10

Asked
Asked by: PersonOnethousand

Hello all,

I tried to find the answer to my question in another post but did not.

Problems:

1. My problem is, first, that my computer seems to be freezing during normal operation: Specifically, after three minutes or so, when the screen turns off, I cannot get it to turn on again by using the mouse or keyboard--I can't get it to "wake up" again. The screen is functioning properly, so this is definitely a computer issue. I had to hold the power button down to shut it off. Afterward, it seemed to boot up just fine, and I was able to use it like normal, but I experienced the same freezing issue again when the screen shut off.

2. Currently, however, my computer is stuck in a memory diagnostic. I understand that this is a common problem (the 21% problem), but after 45 minutes or so of no activity on screen whatsoever, I pressed Esc to try to abort the diagnostic, which did absolutely nothing. Now, eight hours later, the process is still frozen.

MAJOR QUESTION: Is it safe to hold down the power button to turn off the computer at this point, while the computer is frozen in the middle of a memory test?

Sorry for the rookie question. Any help is appreciated.

P.O.

Answered
Cortana & search 11/01/2017 0 Comment 8 views
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