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Two Questions: Battery Life Display and HDMI Connection

Windows 10

A couple of months or so ago an update to windows 10 changed something to do with low battery life warnings. I don't know what it was but since then both my laptop and my partners laptop have been very sporadic in giving 10% battery life warnings, sometimes it gives the warning and sometimes it doesn't and the only way we know the battery is getting low (say for example we are watching a film or playing a game) is because the laptop will switch off. Sometimes it resumes what what on when it turned off. Sometimes it reboots fresh. It's incredibly annoying. Today, we were watching a film with my laptop (Acer V15 Nitro) plugged into our TV via HDMI, the laptop didn't give a low battery warning and it shut down during the film. When we turned the laptop back on, we can no longer connect the laptop to any TV via HDMI, as it can no longer detect the TV's as a screen. I have tried the multiple cables and TV's, same issues on both. I know it is not the TV or cable that is at fault as both can still connect to our games consoles. I have been looking around the internet to find a solution to these problems but I haven't been able to find one. I have tried updating several times and reinstalling drivers, that tends to be most of the advice I have seen and it doesn't work. I have found others with this problem but no solution. Doubley checked Anti-Virus on both laptops and nothing was found. How is Microsoft going to fix this?

Answered
Cortana & search 29/12/2016 0 Comments 9 views

USMT user migration

Windows 10

I am having a little trouble getting a user migration to complete successfully. I am trying to upgrade a PC from Windows 10 pro (build 1607) x86 to x64. I understand and have no problem with installing the x64 version and applications from scratch. My problem is getting all the user info migrated over. I learned the hard way that Windows 10 does not have the Easy Transfer Tool, so I am forced to use the USMT found in Windows AIK for windows 10. I have used the USMT once before and it was not pretty to say the least. Is there anything out there that can guide me through the process of running USMT successfully or can anyone help? Last time I tried to use it, nothing worked for me. This time, I kept getting loadstate return code 11 or 71. Per technet, I know code 11 is invalid parameters and code 71 has to do with operating environment. Both have multiple possibilities and I am not sure how to . I believe I used the correct syntax. The commands I used are as follows. I added general output status and return codes. xcopy \fileserverUSMTx86 c:USMTx86 cd /d <USMTpath> scanstate.exe /genmigxml:genMIG.xml <Success.> <Scansatate return code 0> cd /d c:USMTx86 scanstate \fileservermystore /i:migdocs.xml /i:migapp.xml /v:13 /l:scan.log <Success.> <Scanstate return code 0> xcopy \fileserverUSMTamd64 c:USMTx64 cd /d c:USMTx64 loadstate \fileservermystore /i:migdocs.xml /i:migapp.xml /lae /lac /v:13 /l:load.log <Failed.> <Loadstate return code 11>or <Failed.> <Loadstate return code 71> No logs are created. I am working on a domain admin account, Migration store has full admin permissions and the new install is a domain member with all apps installed with only domain and local admin accounts when I tried to load the user info. Any ideas what may be going wrong?

Answered
Cortana & search 29/12/2016 0 Comments 7 views

Being harassed by Microsoft because I did not sign up for Windows 10

Windows 10

12/28/16 I want to know what I have to do to make Microsoft stop harassing me for not signing up for Windows 10 and get them to completely restore my computer back to the Windows 7 I was loving and enjoying. Since the 10 cut-off date, these things have been happening: 1) My printer when turned on makes a weird clatter and has to be turned back off and on and the cartridge carriage hand-set. 2) Every time I turn the computer back on, I have to reset the clock. 3) I am constantly hounded to add new upgrades but Microsoft won't tell me what they are. 4) I must constantly go through the control panel and eliminate things that have been surreptitiously added, that I don't need. 5) When I go to check my Outlook e-mails, I must go through a headstand to get them to open and eliminate what I want to delete. What do I have to do to put an absolute stop to this harassment???

Answered
Cortana & search 29/12/2016 0 Comments 9 views

Problem with Full Restore using File History on Windows 10

Windows 10

Hello, I have a PC on Windows 10. For a number of months it was using Windows 10 File History to backup files to an external drive (Western Digital 2GB). The external drive was in the same office and "behind" the same router. The backups worked fine. Occasionally I had a need to restore a prior version of a file, and that worked fine as well. Sadly, the system failed and would no longer boot. I bought a new PC to replace it. The PC name, Workgroup, User Name were created all the same as they were on the prior Windows 10 PC. After installing all system updates, I attempted to restore all user files that were previously backed up to the external drive. The restore did not work. When I viewed the contents of the drive through the Windows File Manager / Network connection, I could see all the files the for the user. The file names were all appended with date and time. For files that were frequently edited, the files had multiple versions, so the file names were almost duplicated, except for date / time at the end of the file name. I called Microsoft and created a case number (136-724-8066) for the incident. Microsoft suggested that I connect the drive locally, rather than through a network attachment. Again, I could not to a complete system backup. The Microsoft support rep could see the backed-up files with the date / time stamp through File Manager as well, but couldn't manage a restore. After a few attempts the Microsoft rep said "Microsoft supports the backup, but not the restore". I have a hard time accepting that. Over a few days I was able to remove the drive from the damaged PC and attach it as a secondary drive on my home PC. I was able to use a lot of thumb drives and get the files over to the new office PC a few days later. This was very inconvenient for everyone. Question: Does Microsoft truly NOT support a restore to a new PC to recover from a system failure? What is the point of Backup (File History) if there is no Restore? When another Microsoft rep called a few days later for a satisfaction survey, they suggested I post my concern here, and reference the case number (136-724-8066). Please tell me how I can manage a full system restore with Microsoft Windows 10. Thanks for your attention.

Answered
Cortana & search 29/12/2016 0 Comments 7 views

Windows 10 sign-in PIN suddenly not working.

Windows 10

Hi, I have new laptop with windows 10 installed. I had sign-in PIN working for few days but suddenly one day while opening windows instead of asking for PIN it asked password. I gave it and went in. Later I checked my windows settings, there was no PIN added. Not sure how the existing working PIN was removed (only I use my system). Later I tried adding new PIN (Settings->Accounts->Sign-In Options->Add PIN), it asks my password then opens a window to give PIN but not to add a new PIN instead it says "making sure it's you" (as given in screenshot). Once I enter my PIN correctly it just vanishes and nothing happens; no pop-up, no error msg, no new PIN. I tried restarting my system after this but still nothing. Settings still doesn't have any PIN added. Not sure how this issue came, may be some update or patch. But I am not able to have PIN sign-in again, which used to work just fine. I tried my best explaining the issue, Please help me resolve this issue. Thanks, Shubham

Answered
Cortana & search 29/12/2016 0 Comments 5 views

Windows 10 getting stuck at login screen

Windows 10

I have recently cloned my hard drive to a new ssd, but when I tried to boot from the ssd windows will start and go to the login screen however almost immediately it goes to a black screen with a loading cursor. My second monitor shows the normal cursor, which makes me suspect something has gone wrong only with the login screen. I have scanned the ssd and fixed any errors and the problem still persists. I have also run the windows startup repair, but that was unable to fix the error. My windows 10 version is 1607 (KB3209498). I know that I could just wipe the drive and reinstall windows, but I would rather not have to reinstall all of my applications to the new ssd. Any help is appreciated.

Answered
Cortana & search 29/12/2016 0 Comments 6 views

AutoPlay in Windows 10

Windows 10

With Windows 7 I have my computer set up so when I plug my camera into it (USB cable) without doing anything the AutoPlay is set up to take all of the pictures on the camera and import them to a folder and then to delete the pictures on the camera. I’m now trying to do the same thing on a Windows 10 laptop. When I plug my camera into this computer the screen I get a window that has the Microsoft Photos app and this is not working well for me. Each time I have to redirect it to the folder I want to import to and it forces me to import into folders organized by “Day” or “Month” which I don’t want to do. I tried to uninstall this app under “Apps & features” but when I select the click the Uninstall button nothing happens. In the AutoPlay settings I have 1. 1. Checked the top box “Use AutoPlay for all media and devices” 2. 2 I have checked the box “Choose what to do with each type of media” and then with “Pictures” have chosen “Import Photos and Videos (Photos)” 3. 3Under “Camera storage” then “Memory card” I have chosen “Import Photos and Videos (Photos)” 4. 4 Under “Devices” I see my camera and again I have chosen “Import Photos and Videos (Photos)”. Even with these settings, when I plug in the camera it still launches this Photos app. If I go to “This PC” I can right click the camera and select “Import pictures and videos” and then select “Import” and do what I need to do but I would like to be able to skip all this and perform a true AutoPlay. In this forum I studied a post titled “AutoPlay not working on connecting Coolpix camera to Windows 10” and it seemed everything was OK except for the last part recommended downloading the latest camera drivers. I tried that and when I then plugged the camera in I had a window slide out stating that I had new options for this camera but before I could do anything the Photos app opened and it seems I am back where I started.

Answered
Cortana & search 29/12/2016 0 Comments 5 views

Windows 10 - Dedicated Graphics Memory Issue (Dual Graphics Leptop)

Windows 10

Hello, i'm using Lenovo G five 1 Zero and i have dual Graphics 1- Intel HD Graphics 46oo 2- AMD Radeon HD 85oo M Graphics property didn't showing Dedicated Video memory for AMD graphics. In some high graphics game like Need For Speed Rivals, GTA V, graphics doesn't work properly i fell so. I have Intel I5, And 8 gb RAM and 2 GB AMD Graphics. Please help me

Answered
Cortana & search 29/12/2016 0 Comments 6 views

reinstall licensed windows using original license key

Windows 10

A few years back i had bought an HP laptop with windows 8.1 preinstalled. I didn't get the windows installation files/discs or the windows license key explicitly with the laptop. Now, the laptop's hard disk is failing and I have to have it replaced. In this case, can I still reinstall windows 8.1 and use it with my original license key? Can any of you provide the guidelines to do this please. Thank you! -Regards, Arvind

Answered
Cortana & search 29/12/2016 0 Comments 8 views