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Laptop blank screen after W10 upgrade

Windows 10

Asked
Asked by: indana13

I have upgraded a Tosba laptop from Vista to W8 and then to 8.1 and have now gone to Windows 10. Fine for the first week or so but today on switching on I get the W10 logo screening attempting to start up and then a blank grey screen. Anyone have any experience of this?

Answered
Answered by: Krishna Prasobh V

Hi,

Thank you for posting your query on Microsoft Community.

To assist you better I would like to know whether you are able to access the sign in window.

If you are not able to boot to sign in window, I suggest you to download the latest ISO of Windows 10 and perform automatic repair.

http://www.microsoft.com/en-us/software-download/windows10

Steps to perform repair:

a) Insert the installation DVD or USB and boot Windows 8 from it.
b) In the ‘Windows setup’ page select the language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.
c) Click on ‘Repair your computer’ and select ‘Troubleshoot’.
d) Click on ‘Advanced options’ and select ‘Automatic Repair’ and select the operating system.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

Answered
Accessibility & ease of access 23/09/2015 0 Comment 198 views
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