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Sound issues since Anniversary Update (v1607)

Windows 10

Asked
Asked by: Julien Renard_77

Hello.

I have some issues since I installed the Anniversary Update (v1607).

I installed the Windows 10 Anniversary Update last night, and since then, I don't have sound coming out of my speakers when I'm trying to play a file (movie or MP3) with VLC/WMP, or when I'm on YouTube or anything. The only sound I can have on speakers for now is the test sounds of  the Realtek HD Audio Manager. I still have sound with my headset, that's what I don't understand.

I already updated/uninstall/reinstall my Realtek High Definition Audio driver, nothing worked. I saw on the Internet some people having the same issues, they just had to plug/unplug their headset to fix it, but it didn't work for me.

I tried the contact the support using the W10 application to do so, the first helper I encountered barely tried what I already tried, then he gave my support request to a colleague, that also tried the same thing, and finally tried to fix it by reinstalling W10 with the MediaCreationTool. It didn't fix the issues, and now, I can't even restore to the good old v1511.

Please, someone help me with my issue...

Looking forward for anyone's answer.

Thanks.

Answered
Answered by:

Hi Julien,

 

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

 

This issue might occur if there is change in sound settings.

 

To assist you better, please provide us the information below:

  • Are you getting any error message? 
  • What is the make and model of the computer?

 

I suggest you to refer to the suggestion provided in the Microsoft Help Article about sound issues and check if it helps. 

Fix sound problems:

https://support.microsoft.com/en-us/instantanswers/a183aa8b-0eac-4566-867a-98d2761a770d/fix-sound-problems

 

Please get back to us with an update on issue with sound on Windows 10, we will be happy to help.

 

Thank you.

Answered
Files, folders, & storage 20/08/2016 0 Comment 112 views
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