Start and cortana not working

Windows 10

Asked by: briangill re

I had registered and then got my windows 10 update signed in but all i get is critical issue start and cortina not working we will try to fix it next time you sign in been trying now for three days still can't get in is their a fix coming shortly can't use my laptop at all

Answered by: Ratandeep

Hello Brian,

Thank you for posting your question on Microsoft community.

I appreciate you for providing details about the issue.

Start and Cortana may not work due to corrupt system files.

I would suggest you to run system file checker(SFC) and see if it helps.

Refer this article:
Does System File Checker work in Windows 10?

System file checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

For Cortana, you may also follow these steps and check the issue.

a. Press Windows + R keys, type regedit in run window and press Enter.

b. Navigate to the following registry location:


c. Create a new "DWORD(32-bit)" value, type "EnableXamlStartMenu" and click ok.

d. Open task Manager and close Microsoft Edge from there(if it is open ).

e. Restart the computer and check Cortana.

Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:


I hope this information helps.

Please do let us know if you need any further assistance.

Thank you

Desktop, Start, & personalization 23/09/2015 0 Comment 164 views

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