Start menu and Cortana not working/freezes?

Windows 10

Asked by: bobguthrie5327

I have installed windows10 a couple of weeks ago and for the second time it freezes at

startup with the message"Critical error" start menu and Cortana are not working.  I have

restarted several times and get the same messag.  What gives?

Answered by: Karthicka_R

Hi Bob,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I suggest you to follow the below steps and check if it helps.

  1. Open an Administrator CMD window.  If you can’t find a      way, use these steps:
    1. Press CTRL+Shift+ESC       to open Task Manager.
    2. Click File > Run       New Task
    3. Make sure you have a check mark beside “Create this task with administrative privileges”
    4. Type CMD
  1. Type the following commands at the CMD prompt:
    dism /online /cleanup-image /restorehealth
        sfc /scannnow
  2. If the above commands both completed and show no remaining issues, run these commands:
    Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

Cortana & search 23/09/2015 0 Comment 207 views

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