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[Aptio Setup Utility] Asus N56VJ Need Help -Windows 8

Windows 8.1

Asked
Asked by: Josh Pardo

I need help with my Asus Laptop N56VJ. The Problem is my asus laptop just randomly shutsdown and when i turned it back on, it just went to Aptio Setup Utility and i cant exit it out.. i need help please

Answered
Answered by:

Hi Josh,

 

Please assist us with the following information related to this issue:

1) Did you make any changes prior to this issue?

2) Are you able to boot the computer normally after you save and exit under BIOS?

3) When exactly does the computers shuts down? Is it while working with certain application?

 

Probably, an application is triggering the shutdown operation and BIOS setup on the restart.

 

If you are able to boot the computer normally, I would suggest you to place the computer in a clean boot state and check if the same issue occurs again. You can place the computer in the same mode for two to three days and verify the results.

 

Refer to the link to place the computer in clean boot state:

Refer to the section “Windows 8

If the issue does not occur within this period, then, you can refer to the section “How to determine what is causing the problem by performing a clean boot” from the link to check for the application or program that is causing this issue:

http://support.microsoft.com/kb/929135      

Note: Please refer to the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

 

If you are unable to boot the computer normally, I would suggest you to use Windows 8 installation DVD and run Automatic repair to repair boot files. If you don’t have an installation DVD, refer to the link to create one:

How to create installation media for a PC refresh or reset

http://windows.microsoft.com/en-IN/windows-8/create-reset-refresh-media    

 

Follow the methods:

Method 1:

Boot to Recovery Environment with the installation media:

Please follow the steps given below. Insert the Windows 8 installation DVD in the DVD ROM and restart your computer.

a) After you boot your computer using Windows DVD or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.

b) Select the correct time and Keyboard type.

c) Click Repair your computer in the lower left corner.

d) Select Troubleshoot from Choose an option screen.

e) Click Advanced options in Troubleshoot screen.

f) Click Automatic Repair from Advanced Options screen.

g) Next, choose the operating system.

h) Windows 8 will then look for problems on hard drive(s) and verify that all required files are intact.

 

 If automatic repair does not help, move ahead with method 2.

 

Method 2: Restore the computer to a point prior to the issue.

Follow the steps:

a) After you boot your computer using Windows DVD or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.

b) Select the correct time and Keyboard type.

c) Click Repair your computer in the lower left corner.

d) Select Troubleshoot from Choose an option screen.

e) Click Advanced options in Troubleshoot screen.

f) Select System Restore.

 

Please let us know about the results and we would be happy to help you further.

Answered
Update & recovery 19/02/2016 0 Comment 227 views
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