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I keep getting calls from this number

Windows 8.1

Asked
Asked by: TammyNonemaker

From 800-642-7676. This is the actual number that shows in caller ID. They left a message once, saying to call them back at some other number about fraud or something. It was hard to understand the message. It was pre-recorded, and sounded like a voicemail message that was garbled. My husband keeps falling for these stupid phone calls and ends up paying them money to "Fix" his laptop. How can we get this money back, or is that impossible?

Answered
Answered by:

Hi,

Tell him to Hang Up!

My complete reply in case he falls for one again (have him read this) :

Report a technical support scam
https://support.microsoft.com/getsupport/?oaspworkflow=start_1.0.0.0&wfname=scamsurvey&ccsid=635596204228150092&wa=wsignin1.0 

Avoid tech support phone scams
https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

Email and web scams: How to help protect yourself - includes what to do if you
think you have been a victim of a scam.
http://www.microsoft.com/en-us/security/online-privacy/phishing-scams.aspx  

How to recognize phishing email messages, links, or phone calls
http://www.microsoft.com/en-us/security/online-privacy/phishing-symptoms.aspx

Its a total scam. Uninstall their software and then run a System Restore back
to before you installed it. Change all your sensitive passwords on all sites -
email, bank, credit cards and others. (Do not do this on the compromised
computer and it would be best to do on the phone or in-person.)

You may even want to revert your system back to factory fresh to be sure
their software is not breaching your security. (Means to re-install Windows
Clean - removing everything on the drive so backup any data before hand.)

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In USA you can contact FBI, State Attorney General, local law enforcement
and consumer watch groups. Arm yourself with knowledge.

The Internet Crime Complaint Center (IC3) is a partnership between the
Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
(NW3C), funded in part by the Bureau of Justice Assistance (BJA).
http://www.ic3.gov/complaint/default.aspx

No, Microsoft would not call you unsolicited. Nor would they know if any
errors existed on your computer. So those are frauds or scams, to get your
money or worse to steal your identity.

Don't fall for Phony Phone Tech Support
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/don-t-fall-for-phony-phone-tech-support.aspx

Avoid scams that use the Microsoft name fraudulently - Microsoft does not make
unsolicited phone calls to help you fix your computer
https://www.microsoft.com/en-us/safety/online-privacy/msname.aspx

Microsoft Support
http://support.microsoft.com/contactus/?ws=support#tab0


Phone Scams
http://www.consumer.ftc.gov/articles/0076-phone-scams

Limiting Unwanted Calls & Emails
http://www.consumer.ftc.gov/topics/limiting-unwanted-calls-emails

National Do Not Call Registry
https://www.donotcall.gov/


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Do these thoroughly :


If you need to check for malware here are my recommendations - these will
allow you to do a thorough check and removal without ending up with a load
of spyware programs running resident which can cause as many issues as the
malware and maybe harder to detect as the cause.

No one program can be relied upon to detect and remove all malware. Added
that often easy to detect malware is often accompanied by a much harder to
detect and remove payload. So its better to be overly thorough now than to
pay the high price later. Check with these to an extreme overkill point and
then run the cleanup only when you are very sure the system is clean.

These can be done in Safe Mode - repeatedly tap F8 as you boot however
you should also run them in regular Windows when you can.

TDSSKiller.exe. - Download to the Desktop - then go to it and Right Click on
it - RUN AS ADMIN it will show any infections in the report after running - if
it will not run change the name from tdsskiller.exe to tdsskiller.com. Whether
it finds anything or not does not mean you should not check with the other
methods below.
http://support.kaspersky.com/viruses/solutions?qid=208280684

Download malwarebytes and scan with it, run MRT, and use the Scanners.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Malwarebytes - free
http://www.malwarebytes.org/products/malwarebytes_free

SuperAntiSpyware Portable Scanner - Free
http://www.superantispyware.com/portablescanner.html?tag=SAS_HOMEPAGE

AdwCleaner
http://www.bleepingcomputer.com/download/adwcleaner/

Run the Microsoft Malicious Removal Tool

Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.

You should be getting this tool and its updates via Windows Updates - if
needed you can download it here.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
(Then run MRT as above.)

Microsoft Malicious Removal Tool - 32 bit
http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious Removal Tool - 64 bit
http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

Try the trial version of Hitman Pro :

Hitman Pro is a second opinion scanner, designed to rescue your computer
from malware (viruses, trojans, rootkits, etc.) that have infected your computer
despite all the security measures you have taken (such as anti virus software,
firewalls, etc.).
http://www.surfright.nl/en/hitmanpro

Zemana - scroll down to Free - Advanced Malware Detection and Removal - also Effective against Rootkits and BootKits
https://zemana.com/en-US/AntiMalware

What is Windows Defender Offline?
http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline

Windows Defender Offline system requirements
http://windows.microsoft.com/en-US/windows/windows-defender-offline-system-requirements

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Microsoft Safety Scanner
http://www.microsoft.com/security/scanner/en-us/default.aspx

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If needed here are some online free scanners to help

http://www.eset.com/onlinescan/

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http://www.kaspersky.com/virusscanner

Other Free online scans
http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1


Hope this helps.
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Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.



Rob Brown - Microsoft MVP - Windows and Devices for IT.
Windows Insider MVP
Answered
Download, install & activate 12/01/2017 0 Comment 2 views
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