Need Urgent Help Computer hangs randomly

Windows 8.1

Asked by: CrisvirgelAbad

My Computer hangs randomly and makes a strange buzzing noise and sometimes a BSOD .  i needed the computer for school stuff .,  ., i notice that it frequently hangs when i play a video from Windows movie maker ., but also hangs even when im not watching video thats why i'm confused of what is wrong/.ive used BSV and this is what I've got...


Dump File         : 011217-32963-01.dmp
Crash Time        : 1/12/2017 5:19:45 PM
Bug Check String  : 
Bug Check Code    : 0x00000101
Parameter 1       : 0x00000061
Parameter 2       : 0x00000000
Parameter 3       : 0x807c2120
Parameter 4       : 0x00000001
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+def20
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+def20
Stack Address 1   : ntkrnlpa.exe+7ba6f
Stack Address 2   : ntkrnlpa.exe+7b0be
Stack Address 3   : ntkrnlpa.exe+7af6b
Computer Name     : 
Full Path         : C:WindowsMinidump11217-32963-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 158,224
Dump File Time    : 1/12/2017 5:21:47 PM


thank you in advance :( 

Answered by:

Please upload no more than three copies of your dump files as shared files to your OneDrive with a link here


The dump file will be created at c:windowsminidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.


What is your computer make and model? If not a branded computer what is your motherboard make and model?


Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items.Text file format please.



Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Files in the txt file format are preferred. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. If the report is in a language other than English, please state the language.


For help with OneDrive see paragraph 9.3


Stourport-on-Severn, Worcestershire, England
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Gaming 12/01/2017 0 Comment 6 views

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