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Germany Gollection

Windows 8

I received cake part of the Germany collection. Since then I have LEVELED UP 4 times an opened countless pieces of luggage. Still I only have the CAKE. Has anyone else had this problem? In other countries I have completed their collection. Is GERMANY broken? Has anyone else had this problem?

Answered
Other Windows apps Yesterday, 00:54 0 Comments 1 views

Photos folder closure

Windows 8

I have a brand new MSI laptop, 32GB RAM, running Win10 Home and have a problem with Photos folder closing within a few seconds of opening it. I've read where others have had the same problem after upgrading from Win 7, but this is a brand new Win 10 machine. I need to be able to show customers photos of components and this is virtually making my laptop useless. Need an urgent solution to this problem. (Not impressed with With 10!!!)

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Desktop, Start & personalization Yesterday, 00:52 0 Comments 3 views

Album Art Cannot Be Changed, "Song in Use" Error

Windows 8

Hey everyone, I have been managing music on WMP for years and have never had as much trouble adding album art as I do right now on WMP 12 (on a Windows 7 OS). I am getting music off of custom CDs and so have been adding the album art myself. Most of the time, this works, but two albums in particular refuse to cooperate. Since the CDs they come from are custom, I can't simply use the "Find album info" option to retrieve the proper art. Rebooting WMP and the computer have done nothing. All of the music files that won't adopt the art have the "Read-Only" box unchecked in properties. Physically adding the proper album art into a folder and then moving the music to that folder have no results. I have cleared out the WMP database and have used the troubleshooter; none of these have worked. WMP keeps on insisting the song is in use, even when it hasn't been played since the reboots. I am out of ideas, folks. Please help.

Answered
Accessibility & ease of access Yesterday, 00:50 0 Comments 3 views

Questionable file?

Windows 8

So I have Avast Free Antivirus (don't say this one's better or that one's better I am just giving this info) and I turned on hardened mode once just to experiment with it. Anyway it came up with a notification that it blocked 2 programs from running. They were located in C:WindowsSysWOW64hocxww. One named Ic_vbffc.exe (which had a description of ConversationTracker), the other named ws_Ikrcq.exe. I scanned both with VirusTotal, and they had the following detection ratios: 1/55 detection on Ic_vbffc and 10/55 detection on ws_Ikrcq saying that they had either Adware, Spyware, WebWatcher, and one even said Trojan! Anyway, I figured considering it's in the SysWOW64 folder I would want to ask before deleting it or not. After further looking into it, I traced it back to Skyhook Wireless, and VirusTotal did say it had verified signatures. I basically want to know if this is on anyone else's computer, if it's just included in Windows, and if I should get rid of it or not. Thanks!

Answered
Desktop, Start & personalization Yesterday, 00:39 0 Comments 1 views

File Explorer Slow To Open HDD

Windows 8

My computer is an Acer Aspire E5-523G that has a 128GB SSD and a 2TB HDD. When I try to access any of the HDD folders, the initial action takes several seconds to open. It just seems to be this drive, as the SSD and any external harddrive don't have this issue. I've tried scanning the disk for errors, but Windows tells me there's nothing wrong. I tried defrag and that didn't solve the issue either. It's not a virus problem; I ran a Norton full system scan and it turned up nothing. I'm beginning to think that it's a hardware issue?

Answered
Email and communications Yesterday, 00:23 0 Comments 1 views

Edge browser won't load Google.Com

Windows 8

I asked a question which received a reply from Eugene asking for more information. When I tried to reply, I found the thread had been locked so I couldn't reply. Not sure what that's about? Anyway, Eugene, here are the answers to your further questions: 1. Yes, I can access a number of other web-sites. The ones that don't work appear to be a little random and some of the bits that don't work are also strange. For instance, I can log onto my UK stock broker's web-site but the button to pop up the logon box does nothing. Works fine in Chrome.No VPN and no Proxy Server. I'd like to add that this is a recent problem as these web-sites were all working fine within the last week. I'm using Build 14986.rs_prerelease.161202-1928 if that has any relevance? By the way, I don't know how you were able to classify my question as Edge related because that option is not offered to me. The Category only has Internet Explorer and when it asks me to pick version, Edge is not one of them hence I've added it to the topic I have done. Would love to know what I'm doing wrong and why I can't reply on that original thread. Regards, Nick

Answered
Security, privacy & accounts Yesterday, 00:22 0 Comments 1 views

Unable to sign into Xbox Live through Windows 10

Windows 8

I am unable to sign into the Xbox app, and any other Microsoft app, on my PC. The full error message is this: "We coudlnt sign you in to Xbox Live We cant sign you in to xbox live right now. Try again in a while. If that doesnt work, we have a few ideas that might help fix the problem, More info 0x8007005" I have tried a few online quick solution but no luck. None of the solution I have been able to find, seem to be related to my problem. Does anyone know what is going on here? I cant find any useful information.

Answered
Hardware and drivers Yesterday, 00:20 0 Comments 1 views

Activation Issue

Windows 8

Hello All, Two days ago I opened/turned on my Dell Inspiron running Windows 7 Home Premium for the first time in a few months. When it turned on a black screen appeared and to get out of the black screen and log in I had to press CTRL ALT DELETE and press log out. When I was finally able to log in to my user account, "Windows 7 Build 7601 This copy of Windows is not genuine" was displayed in the lower right of the screen. I was then prompted with the message I have attached as a picture. I don't have a box and the sticker is not on my computer. Where do I get an activation code? What do I do? The computer is extremely slow and I think this is the issue. Any thoughts and/or ideas? Thank you!!

Answered
Gaming Yesterday, 00:17 0 Comments 1 views

MS Jackpot game stuck....

Windows 8

...on lvl 65 1/2! Running Win10 on my laptop. Been playing the game for a while without issue. For about a month now, the game apears to reset itself at lvl 65 1/2. It does not reset my coin level... I keep my all my winnings. It just goes from lvl 65 to lvl 65 1/2 and then bounces back to lvl 65.??? Every time I exit the game and come back in.. I have to go through the tutorial portion of the game. Starting with 20 through the tutorial until I can get access to my pot (which has still not reset). So I'm forever in this loop on level 65 and have to sit through the beginning tutorial play at every start... Any idea's on getting passed this Groundhog Day level are greatly appreciated

Answered
Hardware and drivers Yesterday, 00:17 0 Comments 1 views

Unable to change Bitlocker PIN after entering the recovery key??

Windows 8

Hi guys, So I have just given a client their Bitlocker recovery key as they have forgotten their password. This lets them onto windows and I can remote on as admin but I cannot select "manage bitlocker" in control panel? When the device is restarted it asks for a PIN, I've tried the old pin and the new one but none work so I must just continue into recovery mode. Any ideas?

Answered
Security, privacy & accounts Yesterday, 00:13 0 Comments 1 views

Windows 8.1 MULTIPLE_IRP_COMPLETE_REQUEST NO LOGMEIN

Windows 8

About 3 weeks ago my computer started giving me a BSOD everytime I try to connect to a different WIFI connection. I tried googling this, but nothing helped me. And I don't seem to have the "normal" kind of issue, since I don't have the programs that seem to usually cause this problem i.e LogMeIn Hamachi, McAfee. On the other hand I do have a Linksys WUSB54GC wireless-G USB Compact Network Adapter and I have read that the driver for it is terrible. Tried updating, and using an older driver but nothing changed.

Answered
Desktop, Start & personalization Yesterday, 00:12 0 Comments 1 views