Error downloading movie to Win8 Video app

Windows 8

Asked by: Mark Tennant

Hi - I purchased some movies through the Video app on Windows 8.  When I try to download to watch offline, I get the error Can't download....0x00dllcd (0x80004005).  I can't see the movies in my other Win8 devices, but my credit card has been charged.  Xbox support says to contact Windows support and vice versa.  Anyone any ideas on how to resolve?

Answered by:

In case anyone else has this issue.  I worked out what the problem was.  It's a brand new laptop and Windows did not have a video library defined (i.e. click on Libraries, select Video then point to a folder).  Guess this will be the same for any media - e.g. Music.
Music, photos and video Today, 04:02 0 Comment 77 views

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