KB3201845 - USB connected WD My Book stopped working

Windows 8

Asked by: BarryHill_755

I have just installed as part of the WIndows automatic updates the Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3201845).  All appeared to go well - no hanging, no error messages and a reported "successful install" in the WIndows Update History log.  However, two days after the install my weekly scheduled backup to a USB connected WD My Book starting running as it always has done using the WD Smartware.  And so it ran, and ran, and ran, but it became obvious that no data was actually being written to the drive itself.  The My Book was unlocked, all volumes and files were clearly visible and accessible through Windows File Manager.  The device was also reported as working correctly in Device Manager so the disk itself appeared to be OK, but something is now interfering with the backup routine.  Any suggestions as to where I should start looking or what may be worth trying?

Answered by:

Please restart your computer and allow 20 minutes for the system to run before uploading information required to help me investigate your problem. When examining Event Viewer log files many, not all, problems show in the period immediately after the computer has been booted.


Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and click OK . Place the cursor on System Summary. Select File, Export and give the file a name noting where it is located. Click Save. Files in the txt file format are preferred.Do not place the cursor within the body of the report before exporting the file.The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. If the report is in a language other than English, please state the language.


Please upload to your OneDrive and share with everyone a copy of your System log file from your Event Viewer and post a link here. Please remove any earlier copies of the logs from your OneDrive.


To access the System log select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.


For help with OneDrive see paragraph 9.3:


Stourport-on-Severn, Worcestershire, England
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Security, privacy & accounts 11/12/2016 0 Comment 5 views

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