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netflix videos can't run - error w8158

Windows 8

Asked
Asked by: mingde

After purchasing a Lenovo Twist, my Netflix app will not run videos any more.  It says I need to update my graphic drivers.  But they are all up to date.  I called Netflix and they said it was a problem with the app.  Is anyone else facing a similar problem?  BTW, when I go to the Netflix web site, everything works.  It is just when I use the Win 8 Netflix app.

Answered
Answered by: Ronnie Vernon

After purchasing a Lenovo Twist, my Netflix app will not run videos any more.  It says I need to update my graphic drivers.  But they are all up to date.  I called Netflix and they said it was a problem with the app.  Is anyone else facing a similar problem?  BTW, when I go to the Netflix web site, everything works.  It is just when I use the Win 8 Netflix app.


Hi

 

Netflix developed that app for Windows 8 so any compatibility problems are their responsibility.

 

The only problem I have seen reported with the Netflix App was associated with the users Netflix account.

 

Netflix publishes a website where you can get help for that app.

 

Netflix Help Center:

https://contactus.netflix.com/Help

 


Regards

Windows Experience MVP 1999 - Present

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