Internet not working.

Windows RT 8.1

Asked by: YahyaAmmar

Hello guys, I really need some help with fixing my pc internet connection. First of all I have ethernet connection. So the problem is that i can't access internet, the pc tells me unidentified network and when i troubleshoot it tells me invalid ip configuration. I've tried everything, changing the ip address manually, uninstalling and installing drivers, disable firewalls and antiviruses, gone through the registry, changed the network address used command prompt, everything but with no luck.

I am using a switch by the way , I don't think it's the problem since i'm typing from this laptop from the same switch but i think it was worth mentioning. I am on windows 7 64 bit.

Any help would be appreciated, thanks guys!! 


Answered by:



With the issue description, I understand that you are experiencing issues in connecting to the internet and getting an error: invalid IP configuration on your Windows 7 machine. I will certainly help you in getting this issue fixed.


Let’s try to follow below mentioned steps and check if that helps:


Method 1: Try resetting the TCP/IP stack.

To reset the TCP/IP stack go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself:

http://support.microsoft.com/kb/299357 .

Try method 2, if the issue persist 


Method 2: Refer to the below article and check if that helps:


Wired and wireless network connection problems in Windows



Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.


Windows Store 17/05/2016 0 Comment 63 views

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