Microsoft ARC Mouse (1349) Not working in Windows 10

Windows RT 8.1

Asked by: SteveDuda1000

I have an older ARC Mouse (Folding) model 1349 which is not working with Windows 10.

My USB recognizes the transmitter, in fact, the Mouse and Keyboard Center (updated today) Recognizes the mouse.

That said-they do not seem to be pairing.

It worked under Windows 7

Any ideas?

Answered by:

Hi Steve,

Thanks for posting your query on Microsoft Community.

We understand the inconvenience caused and we will try our best to resolve the issue.

This issue might occur if the mouse is compatible on Windows 10.

I suggest you to download the latest driver Microsoft ARC Mouse and try installing it in compatibility mode.

Refer to the below link, to download the driver.


To know how to install a program in compatibility mode, refer to the below link:


Note: Applies to Windows 10 as well.

Hope this helps. Please get back to us if the issue still persists. We are here to assist you.

Thanks and Regards,
Santosh Kumar Rai.
Microsoft Support Engineer.
Windows Store 17/03/2016 0 Comment 124 views

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