new hard drive fitted but lost windows 10, re set back to 7

Windows RT 8.1

Asked by: ElainePerrins

new hard drive fitted after my upgrade to windows 10 but they have reset to win 7, will i get re prompted to upgrade? tried to do it myself but keep getting asked for an activation code, thanks

Answered by:

If you had Windows 10 activated on that hardware then you can clean install using the Media Creation tool.

Using http://www.microsoft.com/en-gb/software-download/windows10 create either a DVD or USB. Boot from the media and use the custom option and remove all the partitions on the hard drive. When asked for a key select Skip the first time and Do this later the second time. Remember all data on the hard drive will be deleted so save any personal files online or somewhere else safe.

When you go to the website scroll down to the bottom of the page and use the download button there to get the most recent version of Windows 10.

Update & recovery 06/12/2015 0 Comment 93 views

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