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Blue Screen of Death help: irql_not_less_or_equal

Windows RT

Asked
Asked by: Seabassjones

I recently built a new computer, a first for me, and have just gotten a Blue Screen. Needless to say, I am quite nervous about what could have gone wrong with my system. I checked the Problem Details and I believe this event to be the cause of the crash. The detail saying "The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0x0000000000000020, 0x0000000000000002, 0x0000000000000001, 0xfffff80356065262). A dump was saved in: C:WINDOWSMEMORY.DMP. Report Id: b6190f5d-b29b-4367-9887-7b4eb3b5b43e." I tried to do as much research as I could to figure out what the culprit was but to no avail. Any help solving this issue would be amazing, thanks!

Answered
Answered by:

Please upload no more than three copies of your dump files that were created during the last 14 days as shared files to your OneDrive with a link here.

 

Dump files are usually found at c:windowsminidump. You may need to change your settings in Windows to be able to see the files. To show hidden files select the keyboard shortcut Win+S, type File Explorer Options in the Search box and click Folder Options in the drop down menu. Select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

 

What is your computer make and model? If not a branded computer what is your motherboard make and model?

 

Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. Text file format please, HTML files are less easy to work with.

http://www.nirsoft.net/utils/driverview.html

 

Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and press the ENTER key. Select File, Export and give the file a name noting where it is located. Files in the txt file format are preferred. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here.

 

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute
Answered
Performance 09/01/2017 0 Comment 8 views
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