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Trojan virus

Windows RT

Hi there, I had a pop up showing that had totally blocked my laptop and many windows started to open randomly and quickly, a voice saying that they were from Microsoft and had detected this very 'infected critical trojan' virus and to call their number so that they could block otherwise it would eventually diffuse my personal data, credit card number, facebook account etc.. to hackers. I followed the instructions to close the browser, but I'm not sure if it worked correctly (the instructions are in English, the settings in my laptop in Italian..). Anyway, the voice and siren stopped and the browser was closed. Everything now seems to be back to normal.. I can access internet, opened a couple of different files, and everything seem to be working correctly. How can I be sure that the virus is gone for good? How do I know that it hasn't damaged anything or, worse, that it hasn't got access to my personal accounts and files?? Can I be safe surfing online now and entering my passwords? And also, I had to enter the password of my laptop in order to unlock it and proceed with the instructions to close the browser, how can I be sure that it hasn't been 'stolen' by hackers and that no one will try to access my computer and all the data and files and all my passwords to access my different accounts, email, bank, facebook?? I know it's lots of questions, but I don't know much about IT and ain't got no idea about how these things work as it's been the very first time it has happened to me. Cheers

Answered
Files, folders & storage 19/01/2017 0 Comments 3 views

how to stop auto-update

Windows RT

HI all ... for some reason , i know not what, my system slows down terribly after every update. I have to restore my lappy every time to gain back speed (done it thrice now) and thats not a suitable solution nor option . I want to stop my lappy from auto updating totally coz im happy with the already existing version on my lappy. But i do not find an option in settings to do so . How do i achieve this? Regards.

Answered
Files, folders & storage 19/01/2017 0 Comments 3 views

Unable to Install Hyper-V

Windows RT

When my computer was running Windows 8.1, Hyper-V installed and ran flawlessly. I did a clean install of Windows 10 on the same computer. The install was successful and Windows 10 runs really well. However, I am unable to install Hyper-V on Windows 10! The install proceeds to about the 92% point and then fails with "We couldn't complete the update, undoing changes ..." etc. Looking in Event Viewer there is just one relevant entry. It's Event ID 11 - Update Microsoft-Hyper-V-Services of package Microsoft-Hyper-V-ClientEdition-Package failed to be turned on. Status: 0x800f0922. How can I fix or workaround this issue? No generic troubleshooting, please. If you have substantive knowledge of this particular situation I will appreciate your reply.

Answered
Files, folders & storage 19/01/2017 0 Comments 1 views

Windows Server 2003 printing problem.

Windows RT

Hi, I have a few printers connected over a network through a Window Server. Recently I encountered an issue and would like seek answers from the community. Lets just say I have 5 printers( P1, P2, P3, P4, P5). My computer is currently connected to P1 but when I print a document and send it to P1, it somehow came out from P2. It happened once and it went back to normal and came out from P1. But somewhere around my office, someone also encountered this issue (instead of printing from the selected printer, it came out from some other printer and only happened once too. Can I check if has it got to do with the window server because our window server is quite old and we hardly do patching.

Answered
Files, folders & storage 18/01/2017 0 Comments 1 views

How to download microsoft update catalog

Windows RT

please have some problem trying to update my adobe flash and it happened that I was directed to download Microsoft update catalog and I could not and don't know what else to do about that. an I was ask to contact and I used my other email not the Microsoft mail address and trying to change the mail address I even difficult to me. and I could not use other mail address to contact either and could not find a way to change it either. please I need some help on how I can download the Microsoft update catalog. thanks

Answered
Files, folders & storage 18/01/2017 0 Comments 1 views

Bad Object Header

Windows RT

OS windows 10 Dell Optiplex 760 mini tower. Got a blue screen which said bad object header. Told to wait while it was gathering information. Then wife accidentally unplugs computer, now computer does not boot up. Downloaded repair tool from here. But when I turn on computer there is nothing. The bios does not appear on the screen. Diagnostic lights on computer says possible hard drive failure. Would that stop the bios from appearing on the screen?

Answered
Files, folders & storage 18/01/2017 0 Comments 1 views