Loading...

Hotmail account has been emailing without my knowledge, how can I resolve?

Windows Vista

Asked
Asked by: darts kew

Hey i use my hotmail account to apply for jobs. The only problem is i got an email back off someone i contacted showing that my account had sent them spam. They are not happy and neither am I.

Please help.

Answered
Answered by: SpiritX MS MVP

Hi,

Do an extremely thorough check for malware and then change your email password.

Be aware that it is possible for someone to send email that "appears" to be from your
account but that actually isn't - called "Spoofing". Which means its "Possible" the emails
were not actually from you at all, though they may have your contact list. Have someone
that is receiving the emails to check the header to see where it is actually sent from and
NOT just the reply to address.

How To Read Email Headers
http://www.high-speed-internet-access-guide.com/articles/email-headers.html

E-mail spoofing
http://en.wikipedia.org/wiki/E-mail_spoofing

E-mail spoofing and Phishing
http://www.mailsbroadcast.com/email.broadcast.faq/46.email.spoofing.htm

Understanding E-mail Spoofing
http://www.windowsecurity.com/articles/Email-Spoofing.html

Spoof (Fake) E-mails
http://pages.ebay.com/education/spooftutorial/

Google Search - E-mail Spoofing
http://www.google.com/search?hl=en&ei=FB1nS9DiNo7CsQPNhKGdAw&sa=X&oi=spell&resnum=0&ct=result&cd=1&ved=0CAgQBSgA&q=email+spoofing&spell=1

=============================================

If you need to check for malware here are my recommendations - these will allow you to do
a thorough check and removal without ending up with a load of spyware programs running
resident which can cause as many issues as the malware and maybe harder to detect as the
cause.

No one program can be relied upon to detect and remove all malware. Added that often easy
to detect malware is often accompanied by a much harder to detect and remove payload. So
its better to be overly thorough now than to pay the high price later. Check with these to an
extreme overkill point and then run the cleanup only when you are very sure the system is clean.

These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run 
them in regular Windows when you can.

Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone.
(If Rootkits run UnHackMe)

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Malwarebytes - free
http://www.malwarebytes.org/products/malwarebytes_free

Run the Microsoft Malicious Removal Tool

Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.

You should be getting this tool and its updates via Windows Updates - if needed you can
download it here.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
(Then run MRT as above.)

Microsoft Malicious Removal Tool - 32 bit
http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious Removal Tool - 64 bit
http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

also install Prevx to be sure it is all gone.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other
security programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back
here or use Google to see how to remove. 
http://www.prevx.com/   <-- information
http://info.prevx.com/downloadcsi.asp  <-- download

PCmag - Prevx - Editor's Choice
http://www.pcmag.com/article2/0,2817,2346862,00.asp

Try the trial version of Hitman Pro :

Hitman Pro is a second opinion scanner, designed to rescue your computer from malware
(viruses, trojans, rootkits, etc.) that have infected your computer despite all the security
measures you have taken (such as anti virus software, firewalls, etc.).
http://www.surfright.nl/en/hitmanpro

--------------------------------------------------------

If needed here are some online free scanners to help

http://www.eset.com/onlinescan/

-----------------------------------

Original version is now replaced by the Microsoft Safety Scanner
http://onecare.live.com/site/en-us/default.htm

Microsoft Safety Scanner
http://www.microsoft.com/security/scanner/en-us/default.aspx

----------------------------------

http://www.kaspersky.com/virusscanner

Other Free online scans
http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1

--------------------------------------------------------

Also do these to cleanup general corruption and repair/replace damaged/missing
system files.

Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  - 
RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker
(SFC.exe) program generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228


Run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.

How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

-----------------------------------------------------------------------

If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)

http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/

=======================================

Answers is a peer supported group and unfortunately has no real influence on Hotmail.

HotMail has its own Forums so you should ask your questions there.

Windows Live Solution Center - HotMail Solutions - HotMail Forums
http://windowslivehelp.com/ 

Hotmail - Forums
http://windowslivehelp.com/forums.aspx?productid=1

Hotmail - Solutions
http://windowslivehelp.com/solutions.aspx?productid=1 

How to Contact Windows Live Hotmail Support
http://email.about.com/od/hotmailtips/qt/et_hotmail_supp.htm

Windows Live Hotmail Top Issues and Support Information
http://support.microsoft.com/kb/316659/en-us 

Account Compromise - Unauthorized Account Access - How to Recover Your Account
http://windowslivehelp.com/solution.aspx?solutionid=6ea0c7b3-1473-4176-b03f-145b951dcb41

Hotmail hacked? Take these steps
http://blogs.msdn.com/b/securitytipstalk/archive/2010/07/07/hotmail-hacked-take-these-steps.aspx

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows Experience : Bicycle - Mark Twain said it right.
Answered
Network & internet Today, 18:40 0 Comment 65 views
Loading...

Comments ( 0 )

Notice!
No comments yet. Be first to comment!

Leave a reply