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Upgrading WIndows 10

Windows Vista

I got the free Win 10 upgrade during the allowed time, and I didn't realize until Friday that the 32 bit version had been installed and not the 64 bit. I have hardware requiring the 64 bit version, and I have a 64 bit processor. Where and how do I install the 64 bit version? This was originally a Windows Vista machine. Thank you

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Search, touch and mouse 16/01/2017 0 Comments 6 views

Bluetooth Not working

Windows Vista

Bluetooth was working fine yesterday- this morning when I turned on my laptop (asus with built in bluetooth adapter) the bluetooth button in the action center was showing but it would not turn on when I clicked on it- went to settings and when I tried to switch bluetooth from off to on, it would not let me. I restarted my computer and bluetooth button in the action center disappeared along with the one in settings. Went to device manager and bluetooth only showed up when I clicked "show hidden devices" where everything under bluetooth was shaded gray. I did a system restore- still did not work. Uninstalled the bluetooth driver from device manager and tried to reinstall a new driver from intel website and it still did not work- it didn't even show up in device manager. Please help- I use bluetooth for my headphones since headphones don't work when i plug it into my laptop...

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Search, touch and mouse 15/01/2017 0 Comments 6 views

VFAT

Windows Vista

Now and then I come across a picture on the TV that I'd like to capture. My TV doesn't have a screen capture facility but it can record to USB stick. The trouble is it converts the stick to VFAT, an out of date format. When I then put the USB into the computer, the computer doesn't recognise it and I can do nothing with it. I'm using Win 7, 32-bit. Anyone have any ideas?

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Search, touch and mouse 15/01/2017 0 Comments 2 views

Windows help needed

Windows Vista

I just bought a Lenovo computer when it asked that I download a Windows update the result was 90% download then a black screen with the cursor active. I let the battery run out and when I was able to start the computer it gave a message about scanning and repairing one of the drives. After that was complete I was able to get online but noticed that the speaker icon had a red X over it. When I clicked on it the computer had a green bar that ran across indicating it was working on the issue, then a box appeared that said it could not fix the problem. I do not know what to do and do not understand why I am having these problems with a brand new computer. Please advise, if you can.

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Search, touch and mouse 15/01/2017 0 Comments 2 views

Setting MS Edge home page

Windows Vista

I have tried several time to change my home page to a specific website, but every time I click the home button, it still takes me to MSN.com. Please do not answer with the rudimentary steps in "settings" in Edge, I have done that already as well as changed my internet options in the control panel and neither one has worked.

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Search, touch and mouse 15/01/2017 0 Comments 3 views

Hackers downloading information on WiFi?

Windows Vista

I use a wired Ethernet connection at home but am forced to use WiFi while traveling. I was staying in a motel in Orange County, California. I had gone to bed and had left the laptop in sleep mode with WiFi enabled. About 6:00 in the morning, I heard sounds like data being sent over a modem from outside my door. My laptop beeped a couple of times and I could see the hard drive was running. There was a woman standing outside with a shoulder bag who acted as though she was waiting for somebody. Questions: Is this a common form of hacking? Could she put malware on my computer or was she trying to copy files from my computer? I think I am safe if it is the latter because I don't save passwords on my computer and I don't have important files loaded on it. Thanks for any insights.

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Search, touch and mouse 15/01/2017 0 Comments 3 views

Windows 10 PC not recognizing my JVC Mini DV recorder (over 10 years old)

Windows Vista

I have a JVC Digital Video Recorder, Model #GR-D270U and I am using a Fire Wire to USB 2.0 cable. Every time I attach the cable to my Windows 10 PC I get the following error message..."USB device not recognized. What can I do to get it to recognize this old device? All I want to do is to record the digital tapes onto my hard drive so I can rip them on DVD's. They are 11 years old and they have precious memories of my kids recorded on them.

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Search, touch and mouse 15/01/2017 0 Comments 1 views

Installation of window

Windows Vista

When i try to install window 8.1 64 bit .. my pc stops at installing updates or shows blue screen with errors like clfs.sys and other .sys error n i again reinstall ..32 bit installation is successful but 64 is not installing thoug my pc is 64 bit ... It was ok when i had been installing it before but now its only taking 32 bit and showing errors with 64 bit ... Please help me

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Search, touch and mouse 15/01/2017 0 Comments 2 views

fingerprint problems with windows 10

Windows Vista

Hello, I just bought new computer thinkpad t460 with windows10. The computer comes with user called lenovo and I changed it to Yossi. After day I (my mistake) deleted my user and creates new user in the same name. Now I am trying to put my finger and I got the message that the finger already use by other user. tried to delete the biodata under system32 and delete the driver of the reader and it still in the same problem. what should I do to solve it?

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Search, touch and mouse 15/01/2017 0 Comments 0 views