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Win10 App Store - Quantum Break Install

Windows Vista

Asked
Asked by: Escapist83

I bought Quantum Break through the app store. It appears to have downloaded, but the install never initiates. I've tried logging out and back into the store, resetting the store with wsreset, I even reinstalled windows because apparently that was a thing that needed to happen to even purchase the game.

I basically paid 60 dollars to find out that the Win10 store just doesn't work.

Answered
Answered by:

Hi,

Thank you for posting your question in the Microsoft Community.

I understand that you are unable to install an app on your Windows 10 pc. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

  • Did you make any changes to the pc prior to this issue?

  • Have you installed all pending updates on the pc?

  • Is the issue specific to this app?

  • Do you have multiple security software installed on the pc?

Sorry to know that you are facing this issue.

You may boot the computer in a clean boot state and check if the issue persists. When you start Microsoft Windows, typically there are several programs that start automatically and run in the background that may interfere with the system. These programs may include antivirus and system utility programs. When you perform a clean startup procedure, you prevent these programs from starting automatically.

How to troubleshoot a problem by performing a clean boot in Windows: http://support.microsoft.com/kb/929135

Note: After you have finished troubleshooting, follow the steps under “How to reset the computer to start as usual after troubleshooting with clean boot” in the article to boot to normal startup.

Keep us informed to help you further.

Answered
Update & recovery 13/05/2016 0 Comment 50 views
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