Windows 10 Microphone Static/Crackling Problem?-Please Help!

Windows Vista

Asked by: ChantelD

Hello, I have recently upgraded from Windows 8 to Windows 10. I have literally tried EVERYTHING to fix this static/crackling problem with the microphone, and I have no idea what to do next!! YouTube, 8 Tracks and other applications work-just not the sound recorder app and an online language program I am trying to use to record my voice.

Like I said, I've literally done EVERYTHING to try to fix this problem-my sound recorder was working perfectly before I upgraded. I've scoured the internet for how many hours-looking up forums, videos, articles, and the Microsoft website, and nothing has helped.

Here's what I've done:

-Obviously made sure all the volumes are up on device speakers and system sounds.

-No loose cables and tried different jacks with different headsets

-Made sure the microphone was set as default device, set all the levels high (microphone and microphone boost), and disabled enhancements-did the same thing for the speakers. Also made sure for both that all the exclusive modes were checked for both

-Made sure that for both the Playback tab and Recordings tab that I checked off both "show disabled devices" and "show disconnected devices" and still nothing happened

-Upgraded Realtek High Definition Audio (and made sure that the speakers and microphone were using that sound card) to its latest format through Device Manager, which has not been successful at all. Tried to download it from the manufacturer website (Realtek)did not go through. Tried to uninstall like many have said and reboot, still the same static sound. I cannot even roll back to previous realtek sound card.

-I also upgraded AMD High Definition Audio Device-also nothing.

-Tried to run troubleshooting for audio problems, said nothing was wrong.

-Tried to go back to the generic High Definition Audio Device, but I am afraid to do it because it might mess up my hard drive.

-Tried to update BIOS, but I dont know where that is located.

-I'm currently trying to change the bit rate/Hz, but still trying to figure it out.

I've done everything, and if I missed something here, I've probably done it but I just can't remember to type it here. I also looked at Microsoft's website to fixing sound issues with no avail.

Please someone help me-everything was working fine before I upgraded!

Answered by:


Welcome and thank you for posting your query in Microsoft Community.

First of all, I would suggest you to install all the latest updates released by Microsoft from Windows Updates and check if that helps or not. And to update your drivers, please follow the steps and let us know if it helps fixing the issue or not:

1) Go to Device Manager and find the Realtek High Definition etc in the device list.  I'm sure you've been here a few times already.

2) Then right click and choose Update Driver Software.

3) Then click Browse my computer...

4) Then choose let me pick.

5) You'll get 2 or three options.

6) Choose the generic High Definition Audio.  Let it install those drivers.  Then reboot and check if it helps.

Hope this helps. Please post us if you need any further assistance with Windows.

Thank you. 

Update & recovery 29/09/2015 0 Comment 134 views

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