Windows 10 Pro: can't pin/unpin to Start Menu and broken tiles name.

Windows Vista

Asked by: AlexanderTumanin

Original Title: Windows 10 Pro: can't pinunpin to Start Menu

Yesterday I updated my Windows 10 Home to Pro and installed some programms (Office 365, Firefox, some Store stuff) and Start Menu worked fine. But today I realized, that I can't pin and unpin the tiles in Start Menu. The is no such menu item on right click at all:

1.Try to pin:

As you see I can't pin the Adobe Reader Icon here

2. Try to unpin:

Here I try to unpin and there is no such choice in the right click menu (it's german, and there are only choice "Live Tile off" and "add to Taskbar")

I tried the solution from this question

and the problem is still there, moreover I got some icons and names broken:

I also can't move and resize tiles.

I also found it can be antivirus problem, but I only had preinstalled MacAfee and tried to uninstall and reinstall and uninstall it again - no effect.

I tried to restart Windows explorer - no effect.

sfc /scannow didn't repair it too. Here is the log file

I also tried to create new user. The new account has the same problem. No add tile, no remove, no move tile.

Answered by:

Hello Alexander,


Thank you for posting on Microsoft Community. We regret the inconvenience caused and appreciate the troubleshooting methods performed to resolve the issue on your own.


Since you have tried most of the basic troubleshooting steps and the issue exists, you might be facing the above issues due to some of the missing or corrupted system files on the PC. Restoring the missing files might help in resolving the issue.


I suggest you to perform Repair in-place upgrade by downloading and installing Windows 10 using Media Creation Tool. Select Keep all the apps and files option to retain the apps you have downloaded and saved files & folders on your PC.

An in-place upgrade is the final alternative before you have to reinstall the operating system. It is the upgrade performed on the same version/edition of the operating system to repair the damaged files or to restore the lost files of the operating system.


Note Performing a repair installation will not damage files and applications that are currently installed on your computer.


Refer to the link below on How to download official Windows 10 ISO files:



Write to us with the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.


Thank you.



Update & recovery 28/02/2016 0 Comment 200 views

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