Update fails repeatedly KB3177467)

Windows XP

Asked by: AndreePayne

Update for Windows 7 for x64-based Systems (KB3177467) fails with Error code: 80242016; however, the online help for that error code returns 0 results. Every day I must restart because this update has been failing since 10/13. Has anyone else had this issue with this update? Norton Internet Security would not load (every few days). Their tech support informed me that the problem is that this update is not installing. My internet connection is solid. If anyone has run into this issue, I would appreciate some guidance please.

Answered by:

Please provide more information to enable your problem to be diagnosed.


Please restart your computer and allow 20 minutes for the system to run before uploading information. When examining Event Viewer log files many, not all, problems show in the period immediately after the computer has been booted.


Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. If the report is in a language other than English, please state the language.


Please upload and share with everyone a fresh copy of your System log from your Event Viewer to your One Drive and post a link here. It helps to avoid confusion if you remove any earlier copies of the log files from your OneDrive.


To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.


For help with OneDrive see paragraph 9.3:


Stourport-on-Severn, Worcestershire, England
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Hardware and drivers 18/11/2016 0 Comment 35 views

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