Windows system Update Debacle November 2015

Windows XP

Asked by: ecz2004

I have used 4 different restore points and still cannot log into a computer.  Actually have 4 that are stuck on blue windows screen (not the screen of death).  It stays there and occasionally flickers.  Are there any other options other than a complete OS reinstall?

Answered by:

If this is the problem, see this article - https://support.microsoft.com/en-us/kb/3097877

The offending update has apparently been replaced.

There are un-install methods listed IF this is your problem, which may be worth a try. See the sections - 'More information' and 'Resolution for customers who cannot log on to their Windows 7 computers' (possibly method 3 if restore isn't working), which hopefully may assist.

Hardware and drivers 13/11/2015 0 Comment 94 views

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